Shipping Policy

Thank you for shopping with us! We aim to provide a smooth and reliable shipping experience for all our customers worldwide.

1. Processing Time

• All orders are processed within 1–3 business days (excluding weekends and holidays).

• You will receive a confirmation email with tracking information once your order has been shipped.

2. Shipping Methods & Delivery Time

• Standard Shipping: 7–15 business days, depending on destination.

• Express Shipping: 3–7 business days, available for selected regions.

• Delivery times may vary due to customs clearance, local couriers, or unforeseen delays.

3. Shipping Rates

• Shipping costs are calculated at checkout based on destination and shipping method.

• We occasionally offer free shipping promotions, which will be clearly indicated on our website.

4. International Shipping

• We ship to most countries worldwide.

• Customers are responsible for any applicable customs duties, taxes, or import fees.

• Please check your local regulations before placing an order.

5. Order Tracking

• Once your order is shipped, you will receive an email with a tracking number.

• You can track your shipment directly through the courier’s website.

6. Undeliverable Packages

• If a package is returned due to incorrect address, refusal, or failed delivery attempts, we can reship it at the customer’s expense.

7. Contact Us

If you have any questions about shipping or need further assistance, please contact us at:  support@mojiojio.com